Never lose revenue from a damaged, lost, or stolen order again.
Home and decor brands need help with shipping and delivery, including lost, damaged, and stolen packages. These issues can be particularly frustrating for customers excited to receive their new home decor items and can negatively impact the brand’s reputation if not handled properly.
Lost packages are a common issue that home and decor brands face, especially during peak shipping seasons or when using less reliable shipping carriers. When a package is lost, the brand may be responsible for replacing the item or refunding the customer. Lost packages can be costly, especially if the thing is rare or difficult to replace, and can result in a negative customer experience.
Damaged packages are another challenge that home and decor brands face. Home decor items can be fragile and require careful handling during shipping to ensure they arrive in good condition. If a package is mishandled or damaged during transit, the brand may need to provide a replacement or refund to the customer, which can be costly and time-consuming. Customers who receive damaged products may leave negative reviews or feedback, harming the brand’s reputation and future sales.
Stolen packages are also a significant issue for home and decor brands. Packages left unattended on doorsteps or in common areas may be targets for theft, especially if they contain high-value home decor items. When a package is stolen, the brand may need to replace the stolen item or provide a refund to the customer, which can be a significant cost. Additionally, customers who experience package theft may leave negative feedback or reviews, damaging the brand’s reputation and future sales.
40% of our claims are approved within 10 minutes, leveraging our Intelligent Automation.
Eliminate back-and-forth support emails with a simple, no-hassle experience that customers love.
Prevent negative reviews from poor delivery experiences, reducing churn and increasing lifetime value.
Offer your customers a hassle-free process for filing a claim using an easy-to-follow form.
40% of our claims are approved within 10 minutes, leveraging our Intelligent Automation. Shipped Shield automatically generates a refund or reshipment, and reimburses you for the lost order.
Before Shipped Shield
Self-service delivery support
Assurance upsell revenue
Automated replacement orders
Intelligent instant resolutions
Delivery failure reimbursements
Machine learning fraud detection
99% customer satisfaction
Before
After
Self-service delivery support
Assurance upsell revenue
Automated replacement orders
Intelligent instant resolutions
Delivery failure reimbursements
Machine learning fraud detection
99% customer satisfaction
Shipped Shield offers premium package assurance for customers as an optional upsell at checkout.
We cover the shipment issues caused by carriers, that are completely out of your control including: damaged on arrival, ‘delivered, but not received’, lost in transit, and where’s my order.
Delivery failures are frustrating for customers and merchants, especially with the rise of porch piracy. Shipped Shield steps in to protect customers from carrier delivery failures.
For stores on standard commerce platforms, integration takes less than 10 minutes. For enterprise stores on platforms such as Salesforce Commerce Cloud or SAP Hybris, a typical implementation takes 4 weeks with 1 full-time engineering resource
Shipped is free for merchants. It’s an optional add-on for customers priced similar to Fedex and UPS declared value, just a little more than 1% of the shipment value.
